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¡ Technical Infrastructure we now host systems for clients with a collective 1,000,000+ ¡ Logical Facilities – our two physically separate data centres operate seamlessly as one. ¡ Physical Locations – we only use state of the art purpose-built computer facilities. ¡ Redundant Hardware – we fully replicate hardware configurations at each data centre. ¡ Business Continuity – backed by sophisticated, proven and tested business continuity plans. ¡ Transaction Mirroring – mirroring of data across sites minimises the risk of data loss. ¡ Additional Databases – additional databases are provided for client testing or training needs.
¡ Customer Services our Customer Services business unit is manned 24x7 which means you ¡ Operations – for all daily processing tasks including end of period, backup and system support. ¡ Help Desk – 1st level support of all Data Action software and hardware related systems. ¡ Monitoring – active and automatic monitoring of online availability and performance. ¡ Communications – timely and relevant client communication of system related issues. ¡ Server Hosting – we can also host other customer servers – virtual or physical. ¡ Additional Databases – additional databases are provided for client testing or training needs.
¡ Third Party Interfaces because we host systems as well as provide the software, ¡ EFT Switch – we utilise multiple redundant and fully monitored links to Cuscal and First Data. ¡ Clearing Houses – direct entry by dedicated secure links to Cuscal, Indue, ASL and RBA. ¡ Mailing Houses – delivery by secure links to a variety of mailing and statement print houses. ¡ Insurance Providers – our Loan Origination system interfaces with CCI and MLI providers. ¡ Veda Advantage – our Loan Origination system interfaces directly with Veda for credit checks. ¡ Message Gateways – our clients take advantage of our SMS, email and browsing gateways. |